Frequently Asked Questions
What are your ticket policies and where can I find them?
For a complete list of our ticket policies and anything not covered by this page, please visit our Ticket Information page.
When are the performances?
Our typical production schedule has performance start times on Thursdays at 7 pm, Fridays at 7:30 pm, Saturdays at 7:30 pm and/or 2 pm, and Sundays at 2 pm. When ordering tickets, please be sure to check the performance date and times. Lyric Arts is not responsible for missed performances and no refunds or exchanges will be made after the performance.
Please visit the Upcoming Shows page for specific dates and times for each production.
For our 2018 holiday shows, the performance times are changed to the following:
Thursdays at 7 pm
Fridays at 7:30 pm
Saturdays at 7:30 pm
Sundays at 5 pm
Fridays at 7:30 pm
Saturdays at 7:30 pm
Sundays at 1 pm
Saturdays at 1 pm and 4 pm
Sundays at 1 pm
At what age am I allowed to bring my children?
While we at Lyric Arts are always excited by the prospect of inspiring a child with a love for the performing arts, it is our policy not to admit children under the age of five to performances at the Main Street Stage. Parents, grandparents, and adult chaperones should be aware that is best to wait until a child has reached the age of five since the length of most regular season performances is not appropriate for children under this age.
Regardless of age, any child attending should be able to sit quietly through a performance. If children become disruptive during a performance to other members of the audience, ushers will insist that the children and accompanying adults leave the auditorium. No refunds will be available.
All persons entering the theater—regardless of age—must have a ticket, including children sitting on a parent or guardian’s lap.
We understand that every child is different. We have developed this policy in keeping with our experience of the ability of children to sit still and to sit quietly through a full-length production. We have also developed this policy in keeping with the policies of other, similar theaters. We hope that you understand that we have created this policy for the enjoyment of all of our patrons.
Does this show contain sensitive material? Is it appropriate for younger audiences? How long is the performance?
All of these questions can be answered with our What Audiences Should Know guides. These guides, which are written for every production, provide the show's run-time as well as a breakdown of potentially questionable material and are linked onto each productions' webpage. Please note that the run-times listed are not finalized until opening night.
I am purchasing tickets and require accessible seating. Where can I find seats that will accommodate my needs?
Row I is reserved for parties including persons using wheelchairs, walkers, or persons with limited mobility. These wheelchair accessible seats and companion seats are available for purchase by people with disabilities and their companions for every performance, subject to availability.
Additional information on all the accessibility services we provide, including information on ASL-interpreted performances, can be found on our Accessibility page.
Is there a processing fee when I purchase tickets in person/over the phone/online? What is it there for?
Tickets purchased for all productions and events held at the Main Street Stage are subject to a non-refundable processing fee. These fees are necessary to offset ticket order processing service fees, ticketing vendor fees, internet provider services, ticket stock, and other ticket expenses. These fees are always non-refundable, regardless of cancellations or postponements. Fee rates vary and are dependent upon the method of purchase; single tickets purchased in person or over the phone are 10%, online purchases are 15%, and subscribers have a reduced rate of 5%.
Do you offer any deals on tickets?
Subject to availability, $15 Rush Tickets will go on sale in the Box Office 30 minutes before any Lyric Arts performance. Rush tickets must be purchased in person and are not available for concerts or special events.
For some Lyric Arts productions, a limited number of tickets are sold through third-party sites such as Goldstar. These tickets are usually sold at half-price (excluding processing fees). For any exchanges or assistance with purchasing these tickets, please contact Goldstar directly at email@example.com.
How will I get my tickets if I purchased them over the phone or online?
All tickets purchased over the phone are held at Will Call unless the buyer requests the tickets be delivered. All mailed tickets are subject to a $2 delivery fee. Requests for delivery must be made before the credit card payment has been processed, no exceptions.
Tickets bought online may be printed from the computer once the transaction has been finalized. If multiple seats were purchased in a single transaction, all the seats numbers will be shown on a single ticket. For any printer-related issues, please contact the Box Office and we will reprint the tickets to be held at Will Call.
I can no longer attend the performance I purchased tickets for. What are your refund and exchange policies?
All ticket sales are final; we are unable to offer refunds. Any unused tickets may be turned into the Box Office before any performance and be processed as a donation for a tax-deductible donation receipt.
Ticket exchanges are available, but must be made at least 24 hours in advance of purchased performance with a transfer fee of $2 per ticket. Tickets cannot be exchanged for a different production and are not available for concerts or special events. In the event of a missed performance, single tickets cannot be exchanged after the assigned performance date.
We take measures to make sure your information is safe and secure. Lyric Arts does not share your personal information with anyone. We also do not keep any payment information on file.
At the Main Street Stage
At what time should I arrive?
Please arrive early for performances. Doors to the lobby open at least one hour before curtain time, and guests are admitted to the auditorium 30 minutes prior to the start of the performance. If guests are buying tickets at the door or picking up tickets at the Box Office, they should allow at least 10 minutes to do so, as there are often lines.
As a courtesy to all guests, late arrivals and guests re-entering the theater may be asked to wait to be seated until a suitable break in the performance occurs, at the discretion of the House Manager.
What should I wear?
Most guests arrive at the Main Street Stage in what might best be described as “office casual”—clothes in which they feel comfortable. Suit jackets and ties are not required for men. Jeans are perfectly acceptable. Individuals having an elegant “night on the town” will come dressed as such. During the holiday season, some families—especially the children—will come dressed in holiday finery.
The temperature in the theater varies from production to production based on audience and cast size. We suggest bringing a sweater or light jacket to ensure you are as comfortable as possible.
Do you offer anything to eat or drink?
We have a Concession Stand offering pop, water, candy, and the best popcorn in town. There is also a Wine Bar that offers wine, beer, hard cider, regular & decaf coffee, hot chocolate, water, and a variety of hot teas. All items can be taken into the theater for you to enjoy during the performance.
May I record the performance? Take pictures?
As a courtesy to others, please turn off or silence cell phones and other “noisy and bright” electronic devices. Text messaging during the performance is not allowed. Due to contractual obligations and as a courtesy to the artists, the use of cameras and recording devices is strictly prohibited. Violators may be asked to leave without refund.
Do you cancel performances due to inclement weather?
At Lyric Arts, we believe that “the show must go on!” Occasionally, however, a performance must be canceled, usually due to inclement weather. In the event of inclement weather that requires us to cancel a performance, the Box Office will have an outgoing message describing Lyric Arts' plans of a cancelled performance.
The decision regarding whether or not to cancel will be made—and the message recorded—no later than 5 pm. If this occurs tickets will be exchangeable or refundable, with refunds given in the form of a complimentary ticket certificate. Lyric Arts will also make every effort to inform guests of this decision as soon as possible by phone and social media.
Do you rent out costumes? Do you accept costume donations?
Yes, we offer costume rentals to school groups, colleges, and theaters. No, we are not currently accepting costume donations. For complete information on our costume rental policies, please visit our Costume Rental page or contact Samantha Kuhn Staneart, Costume Shop Manager, at (763) 233-0809. Please do not call the Box Office with any requests.